Get in touch

  • Customer Care

    +966 53 864 2841 · Sun – Thu, 9 AM – 9 PM

  • Fast replies

    We respond within one business day

  • Custom orders

    Eid trays, weddings, corporate gifting

  • Free Jeddah delivery

    On qualifying orders before 4 PM

Reach us directly

Send us a message

FAQ

Common questions

Do you deliver across Jeddah?

Yes — we offer same-day delivery anywhere in Jeddah on online orders placed before 4 PM. Order before 2 PM to guarantee same-day arrival, or schedule a date for any future day in checkout.

Can I order custom trays for events?

Absolutely. For weddings, Eid, corporate gifting, and large gatherings our team can put together a tray to your taste, size, and budget. WhatsApp us on +966 53 864 2841 or email info@sheeralateen.com with the date, headcount, and any preferences.

How fresh is the product?

Every product is baked the morning you receive it. We do not freeze, do not pre-make, and do not ship from a warehouse. The piece in your box left a kitchen, often in the same district, hours earlier.

Do you offer pickup from your branches?

Yes — choose pickup at checkout and pick the branch nearest you. Most orders are ready in under an hour. See all 34 branches →

How do I pay?

We accept Mada, Visa, Mastercard, Apple Pay, and STC Pay at checkout. All payments are processed securely through Shopify Payments.

Prefer to talk now?

Customer Care is on WhatsApp Sun–Thu, 9 AM – 9 PM. Tap below.

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